Privacy Policy
A legal disclaimer
Effective Date: [I17/7/24]
Last Updated: [I17/7/25]
Decon Services Australia Pty Ltd (ABN 19 604 546 170) ("Decon", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.
01. What Information We Collect
We may collect the following types of personal information:
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Contact details: name, phone number, email address, physical address
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Business information: company name, job title, ABN, and project-related details
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Enquiry details: information you provide in contact forms, quote requests or phone/email communication
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Website usage data: IP address, browser type, device ID, referring pages, location, and pages visited
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Marketing data: preferences for receiving communications from us, and interactions with our marketing materials
02. How We Collect Personal Information
We collect information directly from you when you:
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Submit a contact form or quote request on our website
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Call or email us directly
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Engage with us on social media
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Subscribe to our email updates or newsletters
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Visit our website (via analytics tools like Google Analytics)
We may also collect publicly available information or data from trusted third-party sources.
03. How We Use Personal Information
We use your personal information to:
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Provide and manage our demolition, strip-out, deconstruction, waste management, asbestos removal, and disaster response services
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Respond to enquiries, deliver quotes, and provide customer support
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Maintain business records and fulfil contractual obligations
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Improve our services, website functionality, and user experience
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Conduct direct marketing and promotions (with your consent)
04. Disclosure of Personal Information
We may share your personal information with:
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Contractors, consultants, or service providers working with Decon
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IT, hosting, or data storage providers (e.g. Wix, Google Workspace)
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Legal, accounting, or insurance advisers where required
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Authorities or regulators if legally obligated
We do not sell your personal information to third parties.
05. Storage and Security
We take reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, modification, or disclosure. This includes secure servers, password-protected databases, and SSL encryption on our website.
06. Accessing and Correcting Your Information
You may request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below. We will respond within a reasonable timeframe in accordance with applicable laws.
07. Website Analytics and Cookies
Our website may use cookies, web beacons, and third-party tools such as Google Analytics and Meta Pixel to gather non-personal information about your browsing behaviour.
You can manage cookies through your browser settings. Disabling them may affect your experience on our website.
08. Overseas Disclosure
While most of our data is stored in Australia, some third-party services we use (such as website hosting or analytics tools) may store data overseas (e.g. in the United States or Europe). We ensure those services comply with Australian privacy laws or offer comparable protection.
09. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint or request:
Decon Services Australia Pty Ltd
Email: info@deconservices.com.au
Phone: 07 5458 9943
Postal Address: 1/1 Premier Cct, Warana, QLD 4575